Effective Date: July 2026
This Cookie Policy explains how AOS uses cookies and similar technologies when you visit the AOS Service website. It describes what cookies are, why they are used and how you can manage your cookie preferences while using our Online Computer Help platform.
We believe in being transparent about the technologies used on our website. Cookies help improve website functionality, enhance user experience and support the reliable operation of our online services.
This Cookie Policy should be read together with our Privacy Policy, which explains how personal information is collected, used and protected.
What Are Cookies?
Cookies are small text files that are stored on your computer, laptop, tablet or mobile device when you visit a website. They enable websites to remember certain information about your visit and help improve your browsing experience during future visits.
Cookies generally do not damage your computer or access personal files stored on your device. Instead, they allow websites to recognise returning visitors, remember preferences and support essential website functions.
Cookies May Help A Website
- Remember visitor preferences.
- Improve website performance.
- Maintain secure browsing sessions.
- Support essential website functionality.
- Understand how visitors interact with different pages.
Why AOS Uses Cookies
AOS uses cookies only where they serve a legitimate purpose in supporting the operation of the AOS Service website and improving the experience of visitors seeking Online Computer Help.
Our objective is not to collect unnecessary information but to ensure that the website functions reliably, remains secure and provides a smooth browsing experience.
Website Functionality
Some cookies help essential features of the website operate correctly during your visit.
Security
Certain cookies may assist with protecting the website against misuse, spam and other security-related risks.
User Experience
Cookies may remember preferences that improve convenience when returning to the website.
Performance
Where appropriate, cookies may help us understand how visitors use the website so that we can continue improving its performance.
Do Cookies Contain Personal Information?
Most cookies do not directly identify an individual visitor. Instead, they typically store technical identifiers or preference information that helps websites recognise a browser or device during future visits.
Where cookies are used together with other information that could identify an individual, AOS treats such information in accordance with the principles described in our Privacy Policy.
Types of Cookies We May Use
The AOS Service website may use different categories of cookies depending on the features available and the services being provided. Not every type of cookie described below is necessarily active at all times.
The purpose of these cookies is to support the reliable operation, performance and security of the website while improving the experience of our visitors.
Essential Cookies
Essential cookies are necessary for the basic operation of the website. Without these cookies, certain features or services may not function correctly.
These cookies may help with website navigation, maintaining secure sessions, preventing misuse and supporting other core website functions.
Examples of Essential Functions
- Maintaining secure website sessions.
- Supporting contact or service request forms.
- Protecting against spam and automated abuse.
- Ensuring reliable page functionality.
Functional Cookies
Functional cookies help remember certain preferences that improve your browsing experience when you return to the website.
Depending upon future website features, these cookies may remember language preferences, user interface settings or other convenience-related options that enhance usability.
Examples of Functional Features
- Remembering website preferences.
- Improving ease of navigation.
- Supporting user interface customisation where available.
Performance Cookies
Performance cookies help us understand how visitors interact with different areas of the website. The information collected is generally used in an aggregated form to improve website performance, identify technical issues and optimise the user experience.
These cookies are intended to help us continually improve the quality and efficiency of the AOS Service website.
Analytics Cookies
Where website analytics tools are enabled, analytics cookies may be used to measure website traffic, understand visitor behaviour and evaluate the effectiveness of website content.
Analytics information is generally collected in an aggregated or statistical form and is used to improve our Online Computer Help resources, Knowledge Centre articles and overall website performance.
Analytics May Help Us Understand
- Which pages visitors find most useful.
- How visitors navigate through the website.
- Popular Knowledge Centre articles.
- General website performance trends.
Third-Party Cookies
Certain third-party services integrated with the AOS Service website may place their own cookies on your device. These cookies are controlled by the respective third-party providers rather than by AOS.
Examples may include payment service providers, embedded content, remote support software integrations or website analytics platforms where such services are implemented.
AOS does not control the operation of third-party cookies and recommends reviewing the privacy and cookie policies of those providers where appropriate.
Cookies Used by Future Website Features
As the AOS Service website continues to develop, additional features may be introduced that make use of cookies or similar technologies. These may include customer account functionality, appointment management tools, enhanced website analytics or other improvements designed to provide a better user experience.
Whenever new technologies materially affect the way cookies are used, this Cookie Policy will be updated to reflect those changes and maintain transparency with our visitors.
Managing Your Cookie Preferences
Most web browsers allow you to control how cookies are stored and used. You may choose to accept, reject or delete cookies through your browser settings at any time.
If you decide to disable certain cookies, some features of the AOS Service website may not function as intended. Essential website functions, service request forms or other interactive features may be affected depending on the cookies that have been disabled.
Managing cookies through your browser gives you direct control over how websites interact with your device while allowing you to customise your browsing experience according to your preferences.
You Can Usually
- View cookies stored by your browser.
- Delete existing cookies.
- Block future cookies.
- Allow cookies only from selected websites.
- Configure browser privacy settings.
Browser Cookie Controls
Most modern web browsers provide built-in tools for managing cookies. Although the exact steps differ between browsers, cookie settings are generally available within the browser's Privacy, Security or Settings section.
If you need assistance, please refer to the official documentation provided by your browser developer for detailed instructions on managing cookie preferences.
Google Chrome
Cookie settings are available under the Privacy and Security section within Chrome Settings.
Microsoft Edge
Cookie management options are available within the Privacy, Search and Services settings.
Mozilla Firefox
Cookie preferences can be configured through the Privacy & Security settings.
Apple Safari
Cookie controls are available through Safari's Privacy preferences.
Essential Cookies and Website Functionality
Some cookies are necessary for the reliable operation of the AOS Service website. These essential cookies support functions such as website security, navigation, form submissions and other core features.
Disabling essential cookies may prevent certain areas of the website from functioning correctly or reduce the overall quality of your browsing experience.
For this reason, we generally recommend allowing essential cookies while using the AOS Service website.
Do Not Track
Some web browsers provide a "Do Not Track" (DNT) feature that allows users to express a preference regarding online tracking. Because there is currently no universally accepted standard governing how websites should respond to DNT signals, the AOS Service website may not respond differently when such signals are received.
We nevertheless remain committed to respecting visitor privacy by collecting only the information reasonably necessary to operate our website and provide Online Computer Help services.
Updates to this Cookie Policy
Technology continues to evolve, and the features available on the AOS Service website may change over time. As new functionality is introduced or legal requirements evolve, AOS may update this Cookie Policy to reflect those changes.
Whenever significant changes are made, the revised version will be published on this page together with the updated effective date. We encourage visitors to review this policy periodically to stay informed about how cookies are used on our website.
Related Policies
This Cookie Policy forms part of the legal information published on the AOS Service website. We encourage visitors to read the following policies to better understand how our website and Online Computer Help services operate.
Terms & Conditions
Learn about the conditions governing the use of the AOS Service website and our Online Computer Help services.
Privacy Policy
Understand how AOS collects, uses, stores and protects personal information provided through our website and remote support services.
Refund & Cancellation Policy
Read our policies relating to appointment cancellations, rescheduling requests and refund eligibility.
Disclaimer
Learn about the scope, limitations and intended use of the information published on the AOS Service website.
Contact Us
If you have any questions regarding this Cookie Policy or the use of cookies on the AOS Service website, you are welcome to contact AOS through the communication methods provided on our Contact page.
AOS
Online Computer Help through AOS Service
We are committed to operating a transparent, secure and trustworthy website while respecting the privacy of every visitor.
Our Commitment
At AOS, we believe that transparency is an important part of earning customer trust. We use cookies responsibly to support the reliable operation, security and continuous improvement of the AOS Service website without collecting unnecessary information.
Our goal is to provide visitors with a professional Online Computer Help platform that is informative, easy to use and respectful of individual privacy. Wherever cookies are used, we strive to ensure that their purpose is clear, reasonable and consistent with the services we provide.
Final Statement
By continuing to use the AOS Service website, you acknowledge that you have read and understood this Cookie Policy and recognise that cookies may be used to support essential website functions, improve user experience and maintain the performance and security of our online services.
AOS will continue to review and update this Cookie Policy as our website evolves, ensuring that our practices remain transparent, responsible and aligned with the needs of our customers and applicable legal requirements.