Effective Date: July 2026
AOS respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy explains how information is collected, used, stored and safeguarded when you visit the AOS Service website or use our Online Computer Help services.
Online Computer Help requires a high level of trust because customers may submit personal information, communicate with our support team and temporarily grant remote access to their computers. We believe that trust is earned through transparency, responsible handling of information and respect for customer privacy.
By accessing this website, requesting a consultation or booking an Online Computer Help service, you acknowledge that you have read and understood this Privacy Policy.
About AOS
AOS is the legal business entity providing various online services. This website operates under the AOS Service platform and is dedicated to delivering appointment-based Online Computer Help through secure remote support technologies.
This Privacy Policy applies to all information collected through the AOS Service website, consultation forms, appointment requests, customer communications and remote support services.
Information We Collect
The information we collect depends upon the way you interact with our website and services. We collect only information that is reasonably necessary to provide Online Computer Help, communicate with customers and improve our services.
Consultation Requests
Information submitted when requesting a free consultation or technical assessment.
Service Bookings
Information required to schedule and manage remote support appointments.
Customer Communications
Information shared when contacting us through email, telephone or website enquiry forms.
Website Usage
Basic technical information that helps us maintain the performance and security of our website.
Information You Provide
Depending upon the services you request, you may voluntarily provide personal information including:
- Your name.
- Email address.
- Mobile or telephone number.
- Computer or laptop details.
- Description of the reported technical issue.
- Preferred appointment date and time.
- Payment verification details where applicable.
- Any additional information you choose to provide during communication with our support team.
Providing personal information is generally voluntary. However, certain information may be necessary for us to provide accurate technical assistance or schedule an appointment.
Technical Information Collected Automatically
Like most websites, certain non-personal technical information may be collected automatically when you visit the AOS Service website. This information helps us maintain website security, improve performance and better understand how visitors use our website.
Examples may include:
- Browser type and version.
- Device type.
- Operating system.
- Date and time of website access.
- Pages visited.
- Referring website where applicable.
- Internet Protocol (IP) address used for security and diagnostic purposes.
This technical information is generally analysed in an aggregated form and is not intended to personally identify individual visitors.
How We Use Your Information
The information collected by AOS is used solely for legitimate business purposes associated with providing Online Computer Help through the AOS Service platform. We collect only the information reasonably necessary to communicate with customers, deliver remote technical assistance and improve the quality of our services.
We do not collect personal information for unrelated marketing activities, nor do we sell or rent customer information to third parties.
Providing Services
To diagnose computer issues, schedule appointments and deliver professional Online Computer Help.
Customer Communication
To respond to enquiries, provide appointment confirmations and communicate important service-related updates.
Service Improvement
To improve website performance, customer experience and the quality of our technical support services.
Security
To help protect our website, systems and customers against misuse, fraud and unauthorised access.
Remote Support Privacy
Providing Online Computer Help requires temporary remote access to a customer's computer. We recognise that customers may store personal documents, photographs, financial records, business information and other confidential data on their devices.
Respecting customer privacy is one of the fundamental principles of our service.
During a remote support session, our engineers access only those areas of the computer that are reasonably necessary to diagnose or resolve the reported issue. Personal files are not intentionally opened, copied or examined unless such access is required to perform the requested service and the customer has given permission.
During Remote Support
- Remote access begins only after your approval.
- You remain in control of your computer throughout the session.
- You may observe the entire support session.
- You may terminate the remote connection at any time.
- Remote access is used only for the requested technical service.
Granting temporary remote access does not transfer ownership or control of your computer or your personal information to AOS. Your computer and its contents remain your property at all times.
Communication Records
To provide consistent customer support, AOS may maintain records of communications relating to consultation requests, appointment scheduling, technical enquiries and completed services.
These records may include emails, contact form submissions, appointment information and other correspondence exchanged between you and our support team.
Such records are maintained only for legitimate business purposes, including responding to enquiries, providing follow-up assistance, improving service quality and maintaining appropriate business records.
Payment Information
Where payment is required for a service, customers may be asked to provide limited payment-related information for verification purposes, such as transaction reference numbers, payment confirmation details or billing information.
AOS does not intentionally collect or store complete debit card, credit card or internet banking credentials through this website.
Payments should always be made using the official methods communicated through the AOS Service website or authorised customer communications.
Cookies
The AOS Service website may use cookies and similar technologies to improve website functionality, enhance user experience and support essential website operations.
Cookies are small text files stored on your device that enable certain website features and help us understand how visitors interact with our website.
Cookies May Be Used To
- Maintain website functionality.
- Remember user preferences where applicable.
- Improve website performance.
- Enhance website security.
- Analyse general website usage trends.
Most web browsers allow you to manage or disable cookies through their settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.
Website Analytics
AOS may use website analytics tools to better understand visitor behaviour, improve website performance and identify opportunities to enhance the user experience.
Where analytics services are used, they generally collect aggregated and anonymous usage information rather than information intended to personally identify individual visitors.
Analytics information helps us understand which pages are most useful, how visitors navigate the website and how we can continually improve the Online Computer Help experience.
How We Protect Your Information
AOS recognises that protecting customer information is an essential part of providing professional Online Computer Help. We implement reasonable administrative, technical and organisational measures to help safeguard personal information against unauthorised access, accidental disclosure, misuse or loss.
While no method of electronic storage or internet transmission can guarantee absolute security, we continually strive to maintain appropriate safeguards consistent with the nature of our services and the information entrusted to us.
Secure Access
Access to customer information is restricted to authorised personnel who require it for legitimate business purposes.
Responsible Handling
Customer information is handled with care and used only for purposes described in this Privacy Policy.
Confidentiality
We make reasonable efforts to maintain the confidentiality of customer communications and service-related information.
Continuous Improvement
Our privacy practices are reviewed periodically to support the ongoing security of our services and customer information.
Information Sharing
AOS values customer trust. We do not sell, rent, trade or commercially distribute personal information collected through our website or Online Computer Help services.
Your personal information will be shared only where reasonably necessary to provide our services, comply with applicable legal obligations or protect the legitimate interests of AOS and its customers.
Examples may include circumstances where disclosure is required by law, authorised by the customer or necessary to protect the security and integrity of our services.
We May Share Information Only When
- You have provided your consent.
- Disclosure is required by applicable law.
- It is necessary to protect legal rights or investigate fraudulent activity.
- It is required to fulfil the service you have specifically requested.
Third-Party Service Providers
To operate efficiently, AOS may rely on carefully selected third-party services that assist with website hosting, email communication, payment processing, remote support software or website analytics.
These service providers receive only the information reasonably necessary to perform their respective functions and remain responsible for protecting that information in accordance with their own privacy policies and applicable legal obligations.
AOS does not authorise third-party providers to use customer information for unrelated commercial purposes.
Data Retention
Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve customer enquiries, maintain business records or protect legitimate business interests.
Once personal information is no longer required for these purposes, reasonable steps are taken to securely delete, anonymise or otherwise dispose of the information in accordance with applicable laws and operational requirements.
Your Privacy During Remote Support
Remote computer support requires a high level of professional responsibility. Our engineers are trained to access only those areas of your computer that are directly related to diagnosing or resolving the reported technical issue.
We do not intentionally browse personal folders, photographs, emails, financial records or other private information unless doing so is necessary for the requested service and you have expressly authorised such access.
Whenever practical, customers are encouraged to remain present throughout the remote support session. This promotes transparency, allows customers to observe the work being performed and provides opportunities to ask questions or request clarification.
Your Privacy Matters
Your computer remains your personal property. Temporary remote access granted to AOS exists solely for the purpose of delivering the requested Online Computer Help service and ends when the support session is completed or the connection is terminated.
International Visitors
The AOS Service website may be accessed by visitors from different countries. By using this website or submitting personal information, you acknowledge that your information may be processed in accordance with the laws applicable to the operation of AOS.
Where applicable, AOS will continue to handle personal information responsibly and in accordance with the principles described within this Privacy Policy.
Your Privacy Rights
AOS believes that every customer should have reasonable control over their personal information. Subject to applicable laws and legitimate business requirements, you may request access to, correction of or deletion of certain personal information that you have provided to us.
If you believe that any information maintained by AOS is inaccurate or incomplete, you may contact us so that we can review and, where appropriate, update our records.
Where legally permitted and operationally practical, you may also request that we delete personal information that is no longer required for providing our services or fulfilling applicable legal obligations.
You May Request To
- Review the personal information you have provided.
- Correct inaccurate or outdated information.
- Update your contact details.
- Request deletion of information where appropriate.
- Withdraw consent for future communications where applicable.
Certain information may need to be retained where required by applicable law, legitimate business record-keeping requirements or the resolution of ongoing customer service matters.
Children's Privacy
The AOS Service website and Online Computer Help services are intended primarily for adults and individuals who are legally authorised to request computer support services.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian. If we become aware that personal information relating to a child has been submitted unintentionally, reasonable steps will be taken to remove such information from our records where appropriate.
Changes to this Privacy Policy
Technology, legal requirements and business operations continue to evolve. Consequently, AOS may revise this Privacy Policy from time to time to reflect changes in our services, operational practices or applicable legal obligations.
Whenever significant changes are made, the updated version will be published on this page together with the revised effective date.
We encourage visitors and customers to review this Privacy Policy periodically to remain informed about how personal information is collected, used and protected.
Related Policies
This Privacy Policy should be read together with the other legal information published on the AOS Service website.
Related Information
Contact Us
If you have questions regarding this Privacy Policy, your personal information or the privacy practices followed by AOS, you are welcome to contact us through the communication methods provided on our Contact page.
AOS
Online Computer Help through AOS Service
We are committed to protecting customer privacy while delivering professional, transparent and trustworthy Online Computer Help services.
Final Statement
Trust is one of the most important foundations of remote computer support. Customers choose AOS not only for technical expertise but also with the expectation that their personal information and privacy will be respected throughout every stage of our relationship.
Our commitment is simple: we collect only the information reasonably necessary to provide our services, use it responsibly, protect it with appropriate care and never exploit customer information for purposes inconsistent with this Privacy Policy.
Whether you are reading an article in our Knowledge Centre, requesting a free consultation or booking an Online Computer Help appointment, AOS remains committed to treating your personal information with professionalism, integrity and respect.
By continuing to use this website or engaging the services provided through AOS Service, you acknowledge that you have read, understood and accepted this Privacy Policy.